This Privacy Policy explains how 499com collects, uses, stores, and protects the personal data of players registered on the 499com.app platform. We are committed to handling your information with transparency, care, and respect for your rights as a Bangladesh-based player.
The cards below summarise the core principles guiding how 499com handles player data. They do not replace the full Privacy Policy text. All players are encouraged to read the complete document below.
All data transmitted between your device and the 499com platform is encrypted using 256-bit SSL/TLS protocols. Personal details, payment information, and login credentials are never transmitted in plain text under any circumstances.
Player account data is stored on access-controlled servers with role-based permission systems. Passwords are stored using one-way cryptographic hashing and are never accessible — even to 499com staff — in their original plain-text form.
You have the right to request a copy of all personal data 499com holds about you. You may also request correction of inaccurate data or deletion of your account data, subject to any legal retention obligations that apply to the platform.
499com does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with verified payment processors (bKash, Nagad, Rocket, Upay, SureCash) and game providers strictly as required for service delivery.
499com uses cookies and similar tracking technologies solely for essential site functionality, session management, and anonymous performance analytics. No third-party advertising cookies are placed on your device without your prior knowledge.
Any communications from 499com — including account notifications, deposit confirmations, and promotional updates — will only be sent to the contact details you provided at registration. 499com will never ask for your password via any communication channel.
Important: By registering or continuing to use the 499com platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please do not use the 499com platform.
This Privacy Policy (the "Policy") describes how 499com (the "Platform", "We", "Us", or "Our"), the operator of the online casino and sports betting website accessible at https://499com.app, collects, uses, stores, discloses, and safeguards the personal data of individuals who access or register on the platform (each referred to as a "Player" or "User").
This Policy applies to all personal data collected through the 499com website at https://499com.app, through any account registration or login process, through payment transactions, through our customer support channels, and through any other interaction you have with the 499com platform. It covers all services offered by 499com, including live casino games, slot titles, cricket and sports betting markets, and promotional programmes.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which are incorporated by reference and together form the complete regulatory framework governing your relationship with 499com.
499com is the data controller responsible for your personal data collected through the 499com.app platform. As data controller, 499com determines the purposes and means by which your personal data is processed. For all data-related enquiries, requests, or complaints, please contact the 499com data support team at the details set out in Section 15 of this Policy.
When you create a 499com account, we collect the information you provide during registration. This includes your full legal name, date of birth, Bangladesh mobile number, preferred username, and account password (stored in hashed form only — never in plain text).
As part of our Know Your Customer (KYC) obligations, we may request and collect copies of government-issued identity documents such as a National Identity Card (NID), passport, or birth certificate. We may also collect proof of address documents and, where relevant, proof of payment method ownership to comply with anti-money laundering (AML) requirements.
We collect records of all financial transactions conducted through your 499com account, including deposit amounts, withdrawal requests, betting stakes, game winnings, and bonus credit activity. We record the payment method used (such as bKash, Nagad, Rocket, Upay, or SureCash) and the mobile wallet number associated with each transaction. We do not store full payment credentials on our servers; transaction processing is handled by the respective payment service providers.
We automatically collect data about how you interact with the 499com platform. This includes pages visited, games played, session duration, betting history, search queries entered within the platform, clickstream data, and feature usage patterns. This data is used to improve platform functionality and to support responsible gaming monitoring obligations.
We collect technical information about the device and network you use to access 499com. This includes your IP address, device type and model, operating system version, browser type and version, screen resolution, time zone setting, and mobile network operator. This information is used for fraud detection, security monitoring, and platform optimisation purposes.
When you contact the 499com support team, we retain records of the correspondence, including the content of messages exchanged, the date and time of contact, and any attachments or supporting documents you provide. This data is used to resolve your enquiry, improve our support services, and maintain a record of dispute resolution outcomes.
499com collects personal data through the following means:
499com uses the personal data it collects for the following purposes:
499com processes your personal data on the following legal grounds:
To process deposits and withdrawals, 499com shares the minimum necessary transaction data with the applicable mobile financial service provider — bKash, Nagad, Rocket, Upay, or SureCash. Each payment provider operates under its own privacy policy and data protection framework, which governs how they handle data received through API integrations with 499com.
To deliver casino games and sports betting content, 499com shares a session token and anonymised player identifier with licensed game providers including Pragmatic Play, Microgaming, Evolution Gaming, NetEnt, Spribe, and Ezugi. Full personal identity details are not shared with game providers. Game providers receive only the data necessary to run a game session and return outcome data to the 499com platform.
499com may share device and behavioural data with third-party fraud detection and cybersecurity service providers to identify and mitigate risks to player accounts and platform integrity. Such providers are contractually prohibited from using this data for any purpose other than fraud and security services delivered to 499com.
499com may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law or where we have a good-faith belief that such disclosure is necessary to prevent fraud, financial crime, or imminent harm. We will notify affected players of such disclosures where legally permissible to do so.
499com does not sell, rent, license, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing networks under any circumstances.
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to remember your preferences, and to provide site operators with anonymous statistical information about how their platforms are used.
499com uses the following categories of cookies:
You may control or delete cookies through your browser settings at any time. Instructions for managing cookies are available through your browser's help documentation. Please note that disabling strictly necessary cookies will prevent you from logging in to your 499com account and accessing platform features that require authentication.
499com retains personal data for as long as your account remains active and for a minimum period of five (5) years following account closure or your last login, whichever is later. This retention period is required to fulfil our AML and KYC compliance obligations and to support the resolution of any post-closure disputes or regulatory investigations.
Transaction records, including all deposit and withdrawal history, are retained for a minimum of seven (7) years in accordance with standard financial record-keeping requirements. Communications records held by the support team are retained for three (3) years from the date of the last correspondence in a given support case.
Where personal data is no longer required for any of the purposes set out in this Policy and no legal retention obligation applies, 499com will securely delete or anonymise the data within ninety (90) days of the applicable retention period expiring.
499com employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no method of data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the unlikely event of a data breach that poses a significant risk to your rights, 499com will notify affected players promptly in accordance with applicable legal requirements.
As a registered 499com player, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact the 499com support team using the details set out in Section 15 of this Policy. We will require you to verify your identity before processing any data access, correction, or deletion request.
The 499com platform is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and have reason to believe that a minor has registered a 499com account or submitted personal data through our platform, please contact us immediately at [email protected]. Upon verification, we will close the account and delete all associated personal data without delay.
499com employs age verification controls at registration and prior to first withdrawal as part of our commitment to preventing underage gambling. All age-related data checks are conducted in accordance with our responsible gaming obligations.
The 499com platform serves players located in Bangladesh. In the course of providing our services, certain personal data may be processed by third-party service providers — including game suppliers and technical infrastructure partners — whose servers are located outside Bangladesh. Where such cross-border data transfers occur, 499com ensures that appropriate contractual safeguards are in place to protect the security and confidentiality of your personal data in transit and at rest on those external systems.
499com does not transfer personal data to jurisdictions that do not maintain adequate data protection standards without first implementing contractual data protection clauses between 499com and the receiving party.
499com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. Where changes are material, we will publish the updated Policy on this page with a revised effective date and, where practicable, notify registered players via the contact details held on their account.
Your continued use of the 499com platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.
For all privacy-related enquiries, data access requests, data correction requests, deletion requests, or complaints regarding 499com's handling of your personal data, please contact the 499com data support team using the information below. All requests must be submitted in writing. 499com does not operate a telephone support line.
When submitting a data request, please include your registered 499com username and the mobile number associated with your account so that we can verify your identity efficiently. 499com will not process data subject requests from unverified individuals.
Now that you understand how 499com handles your personal data, you can play with confidence. Log in to access live cricket betting on BPL and IPL fixtures, 200+ live casino tables, 500+ slot titles, and instant BDT payments via bKash and Nagad. All accounts are SSL-protected and 18+ only.